Streaming giant Netflix has experienced a worldwide outage affecting millions of customers who said the service is not working or connecting to their favorite shows.

Users reported receiving an error code while trying to log into the service on Thursday.

According to Downdetector, Netflix started encountering widespread problems around 2pm ET.

The largest outages have been reported in cities like Boston, New York, Chicago, Dallas, and Los Angeles – where the company is based.

One person claimed that they contacted Netflix who acknowledged there was an ongoing issue with the streaming platform.

‘I called Netflix today and they said it’s a new problem and they’re working on it,’ the person wrote on Downdetector’s message board.

Another Netflix user in Washington state said: ‘I was signed out of Netflix on my PS5 which never happens I tried to sign in again and now every time it goes to load it says unable to connect to Netflix try again every time I try again shows me the same thing.’

On their website, Netflix noted that ‘wait times for chat support are longer than usual right now’ in response to questions about the streaming service being down Thursday.

Netflix users began reporting widespread connection issues around 2pm ET on Thursday, with many saying the streaming service was showing them the wrong user's account profile
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Netflix users began reporting widespread connection issues around 2pm ET on Thursday, with many saying the streaming service was showing them the wrong user’s account profile

On Reddit, some Netflix users provided more information about the outage, including how the error was also reportedly affecting user profiles.

‘I’m currently trying to use my profile but any time I use it or my friends on the same account they cause Netflix to bring up the error code tvq-st-149,’ one person posted.

‘Same here, profiles mixed with other ones and names changed. Can not watch videos also,’ another Reddit user replied.

‘I clicked onto profile 2 but it displayed profile 1’s watch list… Then when I reloaded the app it said that Netflix was not working,’ one person reported.

As of 2025, Netflix has over 300 million subscribers worldwide. More than 81 million Netflix users in the US.